Improving management with UK high performing companies Assignment

Improving management with UK high performing companies - Assignment Example 2005:5). W.L. conducts customer survey as a means of equipping the management with customer needs. Customer responsiveness would determine the survival of a company in the market or its exits. Understanding consumer behaviour is a mechanism that helps the company to develop management strategies, which target customers’ needs. Markets analysts believe that disparities that affect service quality would influence high performance of an organization. Balancing of management perceptions verses customer expectation is a factor that would influence the overall performance of the company. W.L. Gore approach to Performance Management W.L. Gore uses the following approaches to create an environment of performance management. First, W. L. Gore management has instituted teamwork in company performance. Production of products constitutes efforts from various departments in a company. For instance, manufacturing department has to lies with logistic department to deliver material in time. A ccounting department has to settle financial constrains of the company and human resource department has to ensure satisfaction. Organisations, which demonstrate elements of teamwork, post impressive results because they are able to respond to customer demands as well as employees needs (Allen and Wilburn, 2002:56). Motivation theories attribute employee satisfaction to the amount of services they deliver to the company. Quick respond of consumer expectations ensures that company remains viable in the market. Company’s sales indicate that consumers of the company’s product are happy about the quality offered in the market. Second, W.L. Gore management has introduced employee training with a view of equipping employees with skills required in challenging environment. Advances in... The paper introduces to the W.L. Gore as a material company, which has demonstrated high performance in UK. The service culture of the company puts it a notch high among other companies because it has been able to command a great success. The paper stresses out that W. L. Gore operates in a highly competitive environment. This challenge demands strategic approaches that would influence product behaviour in the market. What we are also reminded in the paper is the information that W.L. Gore uses the following approaches to create an environment of performance management: , its management has instituted teamwork in company performance. Second, W.L. Gore management has introduced employee training with a view of equipping employees with skills required in challenging environment. Third, W. L. Gore uses quality leadership to create an environment of high performance. Fourth, W. L. Gore demonstrates effective service delivery and product production because it has addressed issues, which i nfluence product supply and customer satisfaction. Then we are swiftly moved to another case, which is the Bacardi & Martini. The paper indicates that Bacardi & Martini UK case of performance management is due to competitive market environment, consumer behaviour, and change in technology. This assignment teaches that the consumer behaviour demonstrates the level of satisfaction, where you can also read specific examples about it. In conclusion, organisations address factors that influence employee satisfaction as well as customer responsiveness.

Business Management in Nursing Assignment Example | Topics and Well Written Essays - 1000 words

Business Management in Nursing - Assignment Example Being a business, the nurses are expected to put in effort to the achievement of that business’s objectives using effective staff and financial management resources. It is for this reason that Business management in Nursing is being offered; to empower nurses to be effective in managing the business aspect of nursing. This paper develops a syllabus for Business management in Nursing. Keywords: learner, nursing, business management Syllabus for Business Management in Nursing Instructor: Office: Office Hours: Contact Hours: Semester, Year: Telephone: E-Mail: Course Information 1. Course Description This is course is aimed at preparing students to meet the changing business management expectation of the present health care services. The students shall also learn about the changing trends in healthcare industry, the changing roles of nurses from bedside practice to middle management and the business aspect of healthcare in general. Students shall also learn of how the nurses can c ontribute to the success of the healthcare business using effective staff and financial management resources. 2. Course Content The following key topics shall be covered in this course; Management functions and decision making in which case topics under management like planning, staffing, directing, organizing and controlling shall be covered. In addition managerial roles like, decisional, informational, and interpersonal that assist in decision making shall also be covered. In addition the fourteen principles of management as put forward by Henry Fayol shall also be covered and how they are applicable in nursing. Employee and Healthcare organizational development in which case issues like change-management plan, organizational problem identification and resolution, behavioral-science knowledge, organizational behavior, linear and holistic organizational development, and the business management code of ethics shall be covered. Staff and Financial Resource Management in which case su b topics like budgeting and finance, human resource management, procurement, whole-school engagement to resource allocation, and an in-depth understanding and interpretation of financial statement information shall be covered. 3. Methods of Instruction The instructor will make use of case studies, lecturers, videos, student experiences and responses, guest speakers and questions and exercises from main reading materials. Student Outcomes and Expected Competencies 1. Competencies Students taking this course should have done BBM 101 (Principles of Business Management) and BNM 204 (Nursing Management). 2. Student Outcomes By taking this course, the learner should have the ability to; Display knowledge of the changing trends in nursing healthcare by; clearly examining and understanding the changing roles of nurses from bedside practitioners to middle management level managers; clearly interpreting the changing perspective of the health industry in which the health care practice is viewe d as business and the nurses are required to manage that business well; clearly demonstrating that he or she can apply the knowledge obtained about business management In the nursing perspective. Apply the five management functions of planning, controlling, staffing, organizing and directing to the nursing practice efficiently. Exhibit a strong business knowledge and orientation in the healthcare industry. Design organizational system to solve practical